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COVID-19 AMALGA CUSTOMER RESPONSE

AMALGA CUSTOMER RESPONSE TO COVID-19 (17/03/2020)

In response to the global pandemic of COVID-19, the team at Amalga would like to reassure you that we are taking all of the necessary precautions to assist in the minimisation of the spread of this virus.  Amalga will continue to deliver all our services to the highest of standards, whilst ensuring that our continuity plans are in place to keep our workforce, customers and the general public safe.  Amalga have rolled out its internal protocols to ensure continuity and will continue to share best practice guidance in line with that of the UK Government.  We are working with the airports, its contractors and the wider aviation community to ensure that we have all the current information at hand and can implement accordingly. 

The Amalga Head Office and Site based teams have been fully briefed and are aware of what they should do if there are any confirmed or suspected cases of COVID-19 on site.  Should you have any concerns, please notify the Amalga Head Office on 0203 178 2259 and we will work with the site teams to ensure that we minimise the risk to the individual, colleagues and the project as a whole. Amalga’s business continuity plan is well developed and robust, which allows us to be confident that should the situation escalate, we can minimise the impact on the projects that our teams are involved in.  Throughout the escalation of this pandemic, Amalga has continued to draw its advice and guidance from the UK Government, Public Health England and take all necessary measures to embed this information into our business continuity plans.  Amalga are in close contact with the airports and its key contractors to ensure that we are adhering to best practice guidelines at all times. Key to all measures set out by Amalga is to keep its staff, colleagues, customers and wider community safe and ensure business continuity during this difficult period. We are urging our customers, staff and supply chain to take their news from reputable sources and have shared the government advice to those working in the transport sector by visiting the following link: https://www.gov.uk/government/publications/covid-19-guidance-for-staff-in-the-transport-sector/covid-19-guidance-for-staff-in-the-transport-sector The World Health Organisation has also provided this general advice for looking after your mental health:

  1. Avoid watching, reading or listening to news that could cause you to feel anxious or distressed – limit the news and be careful what you read

  2. Seek information mainly to take practical steps to prepare your plans to protect yourself and your loved ones – take breaks from social media

  3. Seek information updates at specific times and stay connected with people

  4. Wash your hands, but not excessively

  5. Avoid burnout – AnxietyUK suggests practising the “Apple” technique to deal with anxiety and worries:

Acknowledge: Notice and acknowledge the uncertainty as it comes to mind. Pause: Don’t react as you normally do. Don’t react at all. Pause and breathe. Pull back: Tell yourself this is just the worry talking, and this apparent need for certainty is not helpful and not necessary. It is only a thought or feeling. Don’t believe everything you think. Thoughts are not statements or facts. Let go: Let go of the thought or feeling. It will pass. You don’t have to respond to them. You might imagine them floating away in a bubble or cloud. Explore: Explore the present moment, because right now, in this moment, all is well. Notice your breathing and the sensations of your breathing. Notice the ground beneath you. Look around and notice what you see, what you hear, what you can touch, what you can smell. Right now. Then shift your focus of attention to something else – on what you need to do, on what you were doing before you noticed the worry or do something else – mindfully with your full attention. If you have any questions or would like further assistance, please contact Amalga on 0203 178 2250.

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